Shipping and Returns Policy
Delivery: will take between 2-3 working days from date of invoice to delivery to your doorstep, we will notify you if there are any delays with your order.
*As much as we would like to deliver to everyone, we can’t deliver to rural areas or remote areas, but please speak to us and we will do our best to accommodate for you.
** As a bonus to our customers who we LOVE, if you are near us, we will deliver the same day we receive your order-personally!
Collection: Collection can take place at our JHB address once we have notified your order is ready for collection.
Return: Should you wish to return an item you have bought, you may do so within 7 calendar days after the date of invoice to our JHB office, on the following conditions:
- Products that have not had their security seal tampered with or the product returned damaged.
- Software products, which have not been opened or used.
- Products that have not been opened and that are not damaged, will have a handling fee and store credit will be allocated to you.
Damaged/defective products: should you find that your product is damaged or defective upon opening, please email us at email@example.com or call us.
We will have the product looked at by our suppliers and we will update you.
If the product is determined to be defective (not by the customer), you will have the following options:
- Have your product repaired or replaced or you may have a full refund.
- Should you want a refund we will give you a full refund, less the delivery fees if there are any.
The below list of problems will not make products defective and will not allow you any repairs, refunds or replacements.
- Physical damage to the product, that includes water damage, moisture, dropping, battery or chemical.
- Any warranty stickers or seals removed or damaged, and any warranty screws tampered with.
- Any hardware or software that doesn’t match the compatibility of your system or operating system.
- Long term use or wear and tear.
- Having hardware or software that is not compatible with your system, such as your operating system, programs, or games.
If you have any queries about returning your product or warranties, please whatsapp us and we will contact you as soon as we can.