Shipping and Returns Policy
Our Shipping Policy
We currently offer three ways to receive your order.
- Collect from Ultitech’s Johannesburg Office.
- Use our Courier Service, (Terms of service applies to that specific Courier company)
- You organize a courier company to collect from Ultitech’s Johannesburg Office.
For special requirements regarding collecting your order, please contact us at [email protected]
How much does shipping cost?
Our Door-to-door Courier service is R99 for orders in Gauteng. (There will be a surcharge for heavy deliveries or you can arrange your own courier/collection)
For orders to Cape Town or Durban we charge R150. (there will be a surcharge for heavy deliveries or you can arrange your own courier/collection)
How long does the shipping Take?
Once payment has been confirmed, Ultitech will procure your ordered items which usually takes 1 working day, we then process and ship on the same day your order arrives, so expect between 2-4 working days from payment to arrive at your door.
Where can you ship to?
We ship to anywhere in South Africa.
Any non-main area will incur extra costs.
How can I collect my order?
To collect please make sure you arrange with someone from the Ultitech team beforehand. Please note: Proof of payment, ID and your Order number is required for collection. No goods will be available for collection unless the funds have cleared in our account, this may take up to 48 hours depending on your bank.
Our Returns Policy:
Should you wish to return an item you have bought; you may do so within 7 business days after the date of invoice to our JHB office, on the following conditions:
Products that have not had their security seal tampered with or the product returned damaged.
Software products, codes, which have not been opened or used.
Products that have not been opened and that are not damaged.
Software discs that have been opened, Cartridges and CDs/ DVDs will not be accepted for returns.
The return of items with damage to any barcode, serial numbers or identification numbers shall not be accepted.
All costs relating to the return of items, including the courier will be payable by the customer.
Opened returned products that are returned outside the return window will incur a 30% handling fee.
Our Returns Policy for Openbox Deals
All of our openbox deals come with a Minimum 1 month warranty – this will vary depending on the product, your ordered openbox deal could still have its 1-5 years warranty still intact on the product. if you would like to check with us, you are welcome to email us, and we can confirm how long is left on the warranty with our suppliers.
if your openbox deals arrived and it is dead on arrive or does not work as advertised, you will have 7 business days to report that to us, and we will collect/ you can drop off the item to us for a full refund. We understand these deals are openbox and they are inspected and tested before reselling them, and we want you to feel amazing getting a product an affordable price and meets your needs and expectations.
There will be a handling fee should you return the product open or used within the 7 business days from purchase.
Dead on Arrival (DOA)
If your order is dead on arrival, please contact us promptly so that we can assist you. It is your responsibility to check the products thoroughly and to advise us if you feel there is any fault or damage. Any DOA or damaged or defective products must be declared within 2 working days from Delivery/collection.
We will collect the defective product via our Couriers.
We will have the product looked at by our suppliers and fully refund you(less the delivery fees) or replace the unit if the order is confirmed dead on arrival.
If you have any queries about returning your product or warranties before or after a purchase, please contact us and we will assist you promptly.
Our Delivery Policy
We do not deliver to Postal Boxes as our service includes delivery by courier (Door to Door)
Our couriers do not give exact delivery times and deliver between 8 a.m. and 5 p.m., Monday to Friday and sometimes on the weekend depending on the courier company.
Our couriers require someone to be at the address provided in order to accept the delivery, otherwise the goods will be returned.
If no one accepts delivery for the first time, a second attempt at delivery will be made, if a third attempt is made and there is a charge, that charge will be passed on to you.
We reserve the right to change the shipping method from delivery to collection because of the weight of the items and for other reasons determined by Ultitech.
Additional surcharges may apply to heavy deliveries( we will communicate this with you before hand)
Please visit our Terms and Conditions page to get a further information.
Please email us to check on the length of a warranty.
The below list of problems and not limited to will make products defective and will not allow any repairs, refunds, or replacements.
- Physical damage to the product, that includes water damage, moisture, physical, battery or chemical.
- Any warranty stickers or seals removed or damaged, and any warranty screws tampered with.
- Any hardware or software that does not match the compatibility of your system or operating system.
- Ultitech takes no responsibility for data loss of any products purchased from Ultitech.
Our Payment Method
We only use safe and secure methods of payment. These include Netcash and EFT payments.
Last edited: 30 January 2022